Shipping policy

All orders will be shipped using one of the following methods:

• StarTrack courier service
• Couriers Please courier service
• Comparable services when these are unavailable or unsuitable

Costs:

Tailored Delivery Rates Just for You:

Our delivery charges are calculated per order, considering weight, size, and your delivery address. You’ll see the charge-out rates for your item(s) at checkout.

Please note, we’re unable to deliver to PO Boxes, Parcel Collect, or Parcel Lockers.

You will be contacted if shipping details are outside Metropolitan areas.

Dispatch:

Fast Dispatch, Guaranteed!

Place your order with confidence—our in-stock items are dispatched within 1 to 3 business days (excluding weekends and public holidays).

Delivery Times:

Timely Delivery Across ANZ.

In general, deliveries to major cities typically arrive within 1 to 3 business days. For more remote areas, please allow up to 5 business days for delivery.

While we strive to ensure timely delivery of your orders, please note that we are not liable for shipping delays beyond our control, such as weather conditions, carrier disruptions, or other unforeseen circumstances.

Back Orders:

We make every effort to keep all items in stock. In the rare event that we can't dispatch your order within our usual timeframe, we'll notify you promptly within 2 business days.

Attention to Delivery Details:

• Incorrect or insufficient address details may incur a redelivery fee.
• By authorising goods to be left without a signature, you assume full responsibility in case of loss or theft from your property.
• We regret to inform you that we only deliver to Australia and New Zealand. Orders for delivery to other countries are not accepted.